FREE SHIPPING TO USA. FREE IMPRINTING ON ALL ORDERS. 800-453-7733

Order Guidelines

To ensure you have the most pleasant ordering experience possible, please read the guidelines and information below: 

 

ORDER MINIMUMS:

  • There is a minimum order total of $100.
  • Minimum quantities per product:
    • Pamphlets = 25 per title
    • Posters = 10 per title
    • Newsletters = 100 per quarterly issue
  • Standard order processing time is 4 business days. Your order will ship at the end of this period. If you need your order rushed there will be a 12.5% fee based on the total of your order.
  • Imprint requirements can be found here.

BILLING & SHIPPING INFO:

  • Please provide precise information, making sure you indicate clearly if the billing address is different from the shipping address.
  • Please do not use abbreviations, and check that there are no mistakes.
  • We cannot deliver to a PO Box.
  • Due to issues with order tracking and consistency, we are unable to ship using customers' shipping accounts.
  • Due to customs charges, free shipping does not apply to international orders
  • Most orders are shipped within 4 business days of purchase. Once your order is ready, you will receive a shipping notification via e-mail. It will include information on how to track your order, but please note that the tracking number will only be visible on the UPS website one business day later.

PAYMENT OPTIONS:

  • We accept all major credit cards
  • Order with a PO#, then pay with either check or credit card
  • Pay by check

 *When paying by check, payment is due within 10 days of receiving your order. In the case of our digital products, access to the data will only be granted once payment has been received.

CHANGES TO ORDERS AND PERSONAL INFO: 

  • To better serve you, we begin processing your order as soon as the online purchase is completed. We therefore cannot guarantee that your request for changes will be fulfilled.
  • Please be advised that we cannot accept responsibility for shipping and handling fees incurred for items that have been ordered incorrectly.

    • Rush and/or international orders do not qualify for free shipping.

ORDER CONFIRMATION:

  • If you placed your order online, you should have received an order confirmation email immediately.
  • If you placed your order via phone, fax or email, then you will receive an order confirmation email within 1 business day. If you did not receive an order confirmation, please contact us.
    If you have any further questions, comments or concerns, please Contact Us. 

    Product pricing is subject to change depending on fluctuations in the market.